Find answers to general billing, subdomain setups, and verification questions below.
How long does merchant KYC verification take?
Verification requests are reviewed by compliance officers within 12 to 24 hours. Once your uploaded GST registration or identity certificate is validated, active subdomain routing is instantly enabled.
Can I map a custom domain (e.g. mystore.com) instead of a subdomain?
Yes! While we assign a default verified subdomain (`mystore.storecloud.com`), merchants on the Growth plan and above can connect custom domains by creating a CNAME record pointing to our CDN edges.
What documents are accepted for KYC verification?
We accept GST Certificates, MSME Registration Certs, Incorporation documents, or government identity proofs combined with matching corporate utility bills.
How do I receive payments from customers?
StoreCloud links directly to your personal or business Stripe / Razorpay merchant accounts. Customer payments are deposited instantly and directly into your bank account without being held by StoreCloud.
Do I need coding or database experience?
Not at all! StoreCloud is built as a complete no-code platform. Adding products, selecting layouts, and mapping domains is done via a highly intuitive mouse click panel dashboard.
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